Question 1

Booking & Eligibility
How do I place a reservation?

Accepted Answer

Reservations may be placed directly through our company website at www.allinpmfl.com or through approved third-party booking platforms such as VRBO or Airbnb, where applicable. Please note that additional booking, guest service, or transaction fees may apply to reservations placed through third-party platforms. Reservations placed through third-party platforms are subject to the payment terms and cancellation policies of the respective platform, which supersedes the ALL IN Property Management’s standard company cancellation policy.

Question 2

Is my reservation confirmed immediately?

Accepted Answer

Once a confirmation number is issued, the reservation is considered confirmed and is immediately subject to all applicable payment and cancellation policies of the booking platform through which the reservation was received.

Question 3

Payments & Fees
What is the deposit amount required at the time of booking?

Accepted Answer

For reservations made more than 90 days in advance, the following are due at booking:
50% of the total rent
$150 Non-Refundable Administration Fee
$150 Non-Refundable Accidental Damage Security Fee
Credit Card Fee (3% Processing Fee)
Travel Insurance Premium (Optional) Non-Refundable

For reservations made within 90 days of arrival, full payment is due at the time of booking.

Question 4

When is the final balance due?

Accepted Answer

Final payment is due 90 days prior to arrival. Reminder emails are sent prior to the final due date. Payment will be taken automatically on the credit card used at the time of the booking.

Question 5

Accidental Damage Security Fee (Damage Policy)
What does the Accidental Damage Security Fee cover?

Accepted Answer

This required policy fee provides coverage for unintentional interior damages occurring during the tenant’s stay, provided such damages are reported promptly to ALL IN Property Management, LLC. Coverage is limited to a maximum of $5,000 per reservation. This is NOT a security deposit and is therefore non-refundable.

Not covered:

Normal wear and tear
Carpet stains
Excessive or deep cleaning
Intentional damage or theft
Unreported Damages
Golf Carts
Damages / additional cleaning fees caused by violating the No Smoking Polices

Damages exceeding the $5000 coverage, or not covered by the policy, will be charged to the tenant’s payment method on file.

Question 6

Cancellations & Refunds
How do I submit a request for cancellation?

Accepted Answer

All cancellation requests must be submitted in writing, via email, to: info@allinpmfl.com
Regardless of the timing of the written request, the following policies shall apply:
Company Cancellation Policy: The following company policy applies exclusively to reservations received through the ALL IN Property Management, LLC. Website: www.allinpmfl.com

All canceled reservations are subject to a mandatory $500.00 cancellation fee. The Administration Fee, Accidental Damage Security Fee, Travel Insurance Policy Fee (if selected) and Credit Card Processing Fees are non-refundable.

A refund of rental payments less the $500 cancellation fee and all non-refundable fees will be issued only if the property is re-rented for the same dates (in their entirety) and for the same rental amount as originally reserved. If the property is not re-rented for the same dates and rental amount, all payments made up to the date of cancellation shall be forfeited.

Association, HOA, and/or Golf fees are refundable solely at the discretion of the governing association or board and are not guaranteed.

If a reduction in the rental rate is required to secure a replacement reservation, the difference between the original rental amount and the replacement rental amount will be deducted from the funds held for the original reservation. Any remaining balance may be refunded to the tenant only if the property is re-rented for the full canceled period and the owner is fully compensated. No refund shall be issued unless this condition is met.

Question 7

Third-Party (VRBO / Airbnb) Cancellation Policies:

Accepted Answer

Reservations booked through third-party platforms are governed exclusively by that platform’s payment and cancellation policies, at the time of booking. The ALL IN Property Management, LLC. Company policy does not apply. Third-party platform policies shall supersede the standard company payment and cancellation policies.

Question 8

If the property is not re-rented, where applicable, can I still arrive per my original reservation?

Accepted Answer

No. All cancellation requests must be submitted in writing and are final upon receipt. Once a written cancellation request is received, the tenant’s stay for the entire canceled period is forfeited, subject to the terms outlined above in either cancellation policy.

Question 9

What happens if the rental property is sold / made unavailable prior to my reservation?

Accepted Answer

If the property owner elects to remove the property from our rental program at any time and for any reason, the tenant agrees to hold ALL IN Property Management, LLC. harmless and free from liability. In such an event, the tenant will be relocated to comparable accommodations as determined by ALL IN Property Management, LLC. If comparable accommodations are not available, the tenant will receive a full refund of all payments collected.

ALL IN Property Management, LLC. is not responsible for events beyond its control, including but not limited to Force Majeure events, inclement or extreme weather, unforeseen home system maintenance or appliance failures, utility interruptions, or the sale of the property by the owner.

Question 10

Do you offer Travel Insurance?

Accepted Answer

Yes. Optional travel insurance coverage, through our third-party vendor, ‘Generali Global Assistance’, is offered with every reservation, at the time of booking.

We STRONGLY SUGGEST that you purchase this valuable protection.

Question 11

What does Travel Insurance Cover?

Accepted Answer

Travel Insurance provides coverage for the loss of prepaid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. Trip Cancellation and Trip Interruption coverage is available for events such as a sickness or injury of yourself, family members or traveling companions; flight delays due to adverse weather; interruptions of road service; terrorist acts; and mandatory evacuations. The plan also includes other valuable coverages such as Medical and Dental, Baggage, and Emergency Assistance and Transportation in addition to useful services such as identity theft, Concierge and 24/7, 365 emergency assistance. Additional terms and conditions apply.

Question 12

Who do I speak with regarding Travel Insurance Policy Questions?

Accepted Answer

In the United States, Call Generali Global Assistance toll-free at: 800-874-2442

Question 13

Arrival, Departure & Housekeeping:
When will I receive Check-in instructions for the rental property?

Accepted Answer

A Welcome Email will be sent by our team approximately 7 Days prior to the scheduled arrival date with specific access instructions and important property details.

Question 14

What are check-in and check-out times?

Accepted Answer

Check-In: 4:00 PM or later on the date the lease begins
Check-Out: No later than 10:00 AM on the date the lease ends

Early check-in or late check-out (up to 4 hours max) requests are not guaranteed and, if approved, shall incur a $75 fee.

Question 15

What does the Cleaning fee cover?

Accepted Answer

A professional exit cleaning is automatically scheduled after your departure. Additional cleaning fees may apply if checkout instructions are not followed. A departure checklist will be provided via email prior to your check-out date.

Question 16

Property Use & Rules
Are parties or large gatherings allowed?

Accepted Answer

No. Parties and large gatherings are strictly prohibited. Violations may result in immediate lease termination without refund.

Question 17

Are guests allowed?

Accepted Answer

Overnight guests are permitted; however, guests may not stay more than fourteen (14) nights in any calendar month unless prior written approval is obtained from Landlord. Guests are NOT considered Tenant’s and therefor shall NOT be entitled to any amenity or golf membership privileges unless accompanied by a Primary Tenant.

Question 18

Is Smoking Allowed?

Accepted Answer

No. NO SMOKING OR VAPING OF ANY KIND is permitted anywhere on the property, including but not limited to interior spaces, screened lanais, balconies, patios, pool decks and garages. “Smoking” includes cigarettes, cigars, pipes, marijuana, hookah, and all electronic smoking or vaping devices.

Question 19

Are pets allowed?

Accepted Answer

Pets are permitted only in properties designated as pet-friendly and only with prior approval from the landlord and payment of any applicable Pet Fees. The presence of any unauthorized pet on the property shall constitute a material breach of the Lease.

Question 20

How are Service & Emotional Support Animals handled?

Accepted Answer

Landlord shall comply with all applicable federal, state, and local fair housing and disability laws regarding Assistance Animals. Service animals are permitted pursuant to the ADA. Emotional support animals shall be reviewed in accordance with the FHA. ALL IN Property Management, LLC. shall not be responsible for verifying or disputing documentation and may rely in good faith on reasonable documentation provided by the tenant.

Question 21

Maintenance & Emergencies
How do I report maintenance issues during my stay?

Accepted Answer

Submit all maintenance requests to Landlord online 24/7 at: https://www.allinpmfl.com/work-order/

Question 22

Is emergency maintenance service available after business hours?

Accepted Answer

Yes. For maintenance emergencies (water leaks, gas leaks, no A/C / no heat, no power), tenants should call: 239-451-3066 and select the after-hours emergency option. Non-emergency requests should be submitted during business hours.

Question 23

Furnishings & Supplies
What is provided in the property?

Accepted Answer

Seasonal rental properties are leased as a fully furnished, turnkey residences, unless otherwise stated in the rental listing description. The Property is equipped with, at minimum, the following appliances: Refrigerator with freezer, Microwave, Dishwasher, Range or Cooktop, Oven, Clothes Washer and Dryer. Turnkey furnishings, including bed linens and bath towels, are provided for Tenant use unless expressly excluded in the listing description.

Question 24

Is Free WIFI & Cable TV provided at the property?

Accepted Answer

The property, at minimum, will be equipped with the ability to access the tenant’s personal WIFI Streaming Service Accounts during the lease. There is No guarantee of Cable Service at the property. The property shall be equipped with Internet Service / Free WIFI Service for the duration of the stay, as a convenience to the Tenant.

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