Please review the information below regarding ALL IN Property Management, LLC.’s Booking
Policies & Procedures. This page answers many of our most commonly asked questions. If you need
additional assistance, our friendly team is happy to help.
Office Hours: Monday – Friday | 9:00 AM – 5:00 PM EST
Call or Text: 239-451-3066
Email: info@allinpmfl.com
Booking & Eligibility
How do I place a reservation?
Reservations may be placed directly through our company website at www.allinpmfl.com or through
approved third-party booking platforms such as VRBO or Airbnb, where applicable. Please note that
additional booking, guest service, or transaction fees may apply to reservations placed through third-
party platforms. Reservations placed through third-party platforms are subject to the payment terms
and cancellation policies of the respective platform, which supersedes the ALL IN Property
Management’s standard company cancellation policy.
Is my reservation confirmed immediately?
Once a confirmation number is issued, the reservation is considered confirmed and is immediately
subject to all applicable payment and cancellation policies of the booking platform through which the
reservation was received.
Payments & Fees
What is the deposit amount required at the time of booking?
For reservations made more than 90 days in advance, the following are due at booking:
50% of the total rent
$150 Non-Refundable Administration Fee
$150 Non-Refundable Accidental Damage Security Fee
Credit Card Fee (3% Processing Fee)
Travel Insurance Premium (Optional) Non-Refundable
For reservations made within 90 days of arrival, full payment is due at the time of booking.
When is the final balance due?
Final payment is due 90 days prior to arrival. Reminder emails are sent prior to the final due date.
Payment will be taken automatically on the credit card used at the time of the booking.
Accidental Damage Security Fee (Damage Policy)
What does the Accidental Damage Security Fee cover?
This required policy fee provides coverage for unintentional interior damages occurring during the
tenant’s stay, provided such damages are reported promptly to ALL IN Property Management, LLC.
Coverage is limited to a maximum of $5,000 per reservation. This is NOT a security deposit and is
therefore non-refundable.
Not covered:
Normal wear and tear
Carpet stains
Excessive or deep cleaning
Intentional damage or theft
Unreported Damages
Golf Carts
Damages / additional cleaning fees caused by violating the No Smoking Polices
Damages exceeding the $5000 coverage, or not covered by the policy, will be charged to the tenant’s
payment method on file.
Cancellations & Refunds
How do I submit a request for cancellation?
All cancellation requests must be submitted in writing, via email, to: info@allinpmfl.com
Regardless of the timing of the written request, the following policies shall apply:
Company Cancellation Policy: The following company policy applies exclusively to
reservations received through the ALL IN Property Management, LLC. Website:
www.allinpmfl.com
All canceled reservations are subject to a mandatory $500.00 cancellation fee. The Administration
Fee, Accidental Damage Security Fee, Travel Insurance Policy Fee (if selected) and Credit Card Processing Fees are non-refundable.
A refund of rental payments less the $500 cancellation fee and all non-refundable fees will be issued
only if the property is re-rented for the same dates (in their entirety) and for the same rental amount
as originally reserved. If the property is not re-rented for the same dates and rental amount, all
payments made up to the date of cancellation shall be forfeited.
Association, HOA, and/or Golf fees are refundable solely at the discretion of the governing
association or board and are not guaranteed.
If a reduction in the rental rate is required to secure a replacement reservation, the difference
between the original rental amount and the replacement rental amount will be deducted from the
funds held for the original reservation. Any remaining balance may be refunded to the tenant only if
the property is re-rented for the full canceled period and the owner is fully compensated. No refund
shall be issued unless this condition is met.
Third-Party (VRBO / Airbnb) Cancellation Policies:
Reservations booked through third-party platforms are governed exclusively by that platform’s
payment and cancellation policies, at the time of booking. The ALL IN Property Management, LLC.
Company policy does not apply. Third-party platform policies shall supersede the standard company
payment and cancellation policies.
If the property is not re-rented, where applicable, can I still arrive per my original reservation?
No. All cancellation requests must be submitted in writing and are final upon receipt. Once a written
cancellation request is received, the tenant’s stay for the entire canceled period is forfeited, subject to
the terms outlined above in either cancellation policy.
What happens if the rental property is sold / made unavailable prior to my reservation?
If the property owner elects to remove the property from our rental program at any time and for any
reason, the tenant agrees to hold ALL IN Property Management, LLC. harmless and free from liability.
In such an event, the tenant will be relocated to comparable accommodations as determined by ALL
IN Property Management, LLC. If comparable accommodations are not available, the tenant will
receive a full refund of all payments collected.
ALL IN Property Management, LLC. is not responsible for events beyond its control, including but not
limited to Force Majeure events, inclement or extreme weather, unforeseen home system
maintenance or appliance failures, utility interruptions, or the sale of the property by the owner.
Do you offer Travel Insurance?
Yes. Optional travel insurance coverage, through our third-party vendor, “Generali Global Assistance”, is offered with every reservation, at the time of booking.
We STRONGLY SUGGEST that you purchase this valuable protection.
What does Travel Insurance Cover?
Travel Insurance provides coverage for the loss of prepaid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. Trip Cancellation and Trip Interruption coverage is available for events such as a sickness or injury of yourself, family members or traveling companions; flight delays due to adverse weather; interruptions of road service; terrorist acts; and mandatory evacuations. The plan also includes other valuable coverages such as Medical and Dental, Baggage, and Emergency Assistance and Transportation in addition to useful services such as identity theft, Concierge and 24/7, 365 emergency assistance. Additional terms and conditions apply.
Who do I speak with regarding Travel Insurance Policy Questions?
In the United States, Call Generali Global Assistance toll-free at: 800-874-2442
Arrival, Departure & Housekeeping:
When will I receive Check-in instructions for the rental property?
A Welcome Email will be sent by our team approximately 7 Days prior to the scheduled arrival date with
specific access instructions and important property details.
What are check-in and check-out times?
Check-In: 4:00 PM or later on the date the lease begins
Check-Out: No later than 10:00 AM on the date the lease ends
Early check-in or late check-out (up to 4 hours max) requests are not guaranteed and, if approved,
shall incur a $75 fee.
What does the Cleaning fee cover?
A professional exit cleaning is automatically scheduled after your departure. Additional cleaning fees
may apply if checkout instructions are not followed. A departure checklist will be provided via email prior to your check-out date.
Property Use & Rules
Are parties or large gatherings allowed?
No. Parties and large gatherings are strictly prohibited. Violations may result in immediate lease
termination without refund.
Are guests allowed?
Overnight guests are permitted; however, guests may not stay more than fourteen (14) nights in any
calendar month unless prior written approval is obtained from Landlord. Guests are NOT considered
Tenant’s and therefor shall NOT be entitled to any amenity or golf membership privileges unless
accompanied by a Primary Tenant.
Is Smoking Allowed?
No. NO SMOKING OR VAPING OF ANY KIND is permitted anywhere on the property, including but
not limited to interior spaces, screened lanais, balconies, patios, pool decks and garages. “Smoking”
includes cigarettes, cigars, pipes, marijuana, hookah, and all electronic smoking or vaping devices.
Are pets allowed?
Pets are permitted only in properties designated as pet-friendly and only with prior approval from the
landlord and payment of any applicable Pet Fees. The presence of any unauthorized pet on the
property shall constitute a material breach of the Lease.
How are Service & Emotional Support Animals handled?
Landlord shall comply with all applicable federal, state, and local fair housing and disability laws
regarding Assistance Animals. Service animals are permitted pursuant to the ADA. Emotional support
animals shall be reviewed in accordance with the FHA. ALL IN Property Management, LLC. shall not
be responsible for verifying or disputing documentation and may rely in good faith on reasonable
documentation provided by the tenant.
Maintenance & Emergencies
How do I report maintenance issues during my stay?
Submit all maintenance requests to Landlord online 24/7 at: https://www.allinpmfl.com/work-order/
Is emergency maintenance service available after business hours?
Yes. For maintenance emergencies (water leaks, gas leaks, no A/C / no heat, no power), tenants
should call: 239-451-3066 and select the after-hours emergency option. Non-emergency requests
should be submitted during business hours.
Furnishings & Supplies
What is provided in the property?
Seasonal rental properties are leased as a fully furnished, turnkey residences, unless otherwise
stated in the rental listing description. The Property is equipped with, at minimum, the following
appliances: Refrigerator with freezer, Microwave, Dishwasher, Range or Cooktop, Oven, Clothes
Washer and Dryer. Turnkey furnishings, including bed linens and bath towels, are provided for Tenant
use unless expressly excluded in the listing description.
Is Free WIFI & Cable TV provided at the property?
The property, at minimum, will be equipped with the ability to access the tenant’s personal WIFI
Streaming Service Accounts during the lease. There is No guarantee of Cable Service at the
property. The property shall be equipped with Internet Service / Free WIFI Service for the duration of
the stay, as a convenience to the Tenant.
